Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) has just soared to new heights! It’s officially the first airport in India and only the third in the world to earn Level 5 Accreditation for Airport Customer Experience from the Airports Council International (ACI) – the highest accolade in the airport sector.
Mumbai Airport announced this triumph to the world via Instagram! The post read, “The credit for this milestone goes to our data-driven, digital-first, and passenger-focused approach that puts you at the heart of everything we do. Here’s to smoother journeys, happier passengers, and setting new standards in excellence!”
Managing this Airport is Adani Airport Holdings Ltd (AAHL), led by Gautam Adani. And while celebrating this achievement, Adani himself shared a heartfelt message, “There is no greater manifestation of business success than a company’s ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to. Not only are we the first airport in India but also only the third in the world to do so.”
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