IRCTC introduces new WhatsApp chatbot for train tracking and ordering food

IRCTC introduces new WhatsApp chatbot for train tracking and ordering food

IRCTC has partnered with a Mumbai-based startup Railofy to offer a round-the-clock railway enquiry service.

In a bid to offer hassle-free railway services to passengers, IRCTC launched a new WhatsApp chatbot. The chatbot service is a result of a partnership between IRCTC and a Mumbai-based startup named 'Railofy'. This chatbot is a one-stop solution to all your rail-related queries, and also offers a wide variety of services on WhatsApp.

Read on to find out more about the services offered.

One platform for all your train travel needs

IRCTC's chatbot is aimed at offering all the services on just one virtual platform, without the need for downloading any other application.

Operating this service is quite simple as users just have to text their 10-digit PNR number to the chatbot. Users can check PNR status, live train status, details of the previous railway stations, upcoming stations, order food and other journey details. Apart from the WhatsApp Chatbot, one can also make railway enquiries on 139 rail info helpline.

Step-by-step guide to IRCTC-Railofy WhatsApp Chatbot

  • Save Railofy's WhatsApp chatbot number, +91-9881193322 in your phone contacts.

  • Once the number is saved, open the Railofy chatbot on WhatsApp and enter your 10-digit PNR number.

  • In reply, Railofy will send a few options for you to select the type of service required.

  • Select a service you want to avail of, and its done.

You can also send the PNR number before your journey begins to get live updates and alerts about your upcoming train journey.

To get all the latest content, download our mobile application. Available for both iOS & Android devices. 

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