Bringing in a cheer to the city, Lucknow’s Chaudhary Charan Singh International Airport bagged ‘The Voice of the Customer’ award 2021 by Airports Council International (ACI) World on Thursday. Apart from Lucknow, a total of 15 other international airports across India have been conferred with this international recognition by ACI World this year. Read on to know more about other Indian Airports that have made it to this list.
Over 200 international airports awarded for excellent customer service
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Notably, this recognition by ACI World celebrates and honours the airports that have excelled in customer service by prioritising listening and adapting to customers especially during the pandemic. These awards are handed out to airports that have delivered the best customer services as per their own passengers’ feedback submitted in the Airport Service Quality survey.
As per the guidelines, only airports with three or more quarters of data through the customer experience measurement and global benchmarking program Airport Service Quality qualify for this award. This year, more than 200 other international airports across the globe have been conferred with this honour by ACI World.
List of Indian airports honoured by ACI this year
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- Chandigarh Airport,
- Biju Patnaik International Airport in Bhubaneswar,
- Chennai International Airport,
- Chhatrapati Shivaji Maharaj International Airport in Mumbai,
- Cochin International Airport,
- Goa International Airport,
- Indira Gandhi International Airport in Delhi,
- Jaipur International Airport,
- Jay Prakash Narayan International Airport in Patna,
- Kempegowda International Airport in Bangalore,
- Lokpriya Gopinath Bordoloi International Airport in Assam,
- Pune Airport,
- Rajiv Gandhi International Airport in Hyderabad,
- Sardar Vallabhbhai Patel International Airport in Ahmedabad,
- Netaji Subhash Chandra Bose International Airport in Kolkata,
- Chaudhary Charan Singh International Airport in Lucknow.
