The Mahakumbh 2025 Mela has officially commenced in Prayagraj, with grand celebrations marking the opening on January 13. The first ‘Amrit Snan,’ held on January 14 during Makar Sankranti, saw an unprecedented turnout of over 3.5 crore devotees, all gathering to participate in this sacred ritual.
This year’s Mahakumbh holds unparalleled significance due to a rare astronomical alignment, occurring once every 144 years following the completion of 12 Purna Kumbhs (held every 12 years). The other two Amrit Snans are scheduled on January 29, Mauni Amavasya and February 3, Basant Panchami. Beside Amrit Snan days other two sacred bathing dates will follow during the mela duration:
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12/02/25 – Magh Purnima
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26/02/25 – Mahashivratri
As part of the event, hundreds of help desks have been set up across the sprawling Mela area to provide information and assist visitors with various needs. If you’re heading to the Mahakumbh Mela soon, the government has issued a detailed Do’s and Don’ts advisory on their website, which will provide useful insights. Additionally, digitized Bhule-Bhatke Kendra (Lost and Found/Missing Persons Centers) have been established throughout the area.
Here’s a list of other important details regarding security services, hotline numbers, and emergency desks during the Mahakumbh Mela:
AI app and WhatsApp based support
For the first time, the government has launched a dedicated AI-based app, Kumbh Sah’AI’yak, offering a complete range of services on smartphones. Available on both Android and iOS platforms, the app provides essential information about accommodation, cultural events, nearby attractions, tour packages, facilities and real-time updates.
Additionally, the app includes a one-click emergency service feature for visitors in distress. Users can also access a special WhatsApp-based AI chatbot by texting “Hi” to the designated number, 8887847135. To ensure further support, special hotline numbers have been established for the event:
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Maha Kumbh Helpline Number: 1920
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Mela Police Helpline Number: 1944
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Fire Services Number: 1945
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Food and Supplies: 1010
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Ambulance Helpline: 102/108
Digitized Lost-and-Found system at Mahakumbh 2025
In a significant step towards streamlining the Lost-and-found/Missing person process at the Mahakumbh Mela 2025, the authorities have introduced a fully computerized system. A dedicated helpline number, 1920, has been launched specifically for Lost-and-Found services, providing real-time support to those in need.
A total of 10 computerized Lost-and-Found centres have been set up across the Mela grounds, with one central hub overseeing operations. These centres will feature an integrated Management Information System (MIS) server room to consolidate all data, making it easier to track and reunite lost pilgrims with their families.
Key features of the system include:
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Lost individuals (without mobile phones) can reach out via the helpline to connect with their families and friends.
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Information about missing persons, including the centre’s name and location, will be displayed at all centres to assist in locating the lost.
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Public address announcements will be made at the centres to alert people about missing individuals.
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Updates about lost persons will be posted on social media platforms such as Facebook and Twitter for wider reach.
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If lost individuals are not claimed by their families or friends within 12 hours, the police will step in to ensure their safety.
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Information about missing persons will regularly be displayed on the variable message display (VMD) boards, which have been installed across the mela area.
Police availability at Mahakumbh mela
To ensure the safety and well-being of such a vast gathering, authorities have implemented comprehensive security measures.
The government authorities have made significant arrangements to ensure comprehensive security at the event; a total of 50,000 security personnel have been deployed, including the Provincial Armed Constabulary (PAC), Central Reserve Police Force (CRPF), National Disaster Response Force (NDRF) and State Disaster Response Force (SDRF).
Availability of emergency care & medical camp
Authorities have established a temporary medical camp at Mahakumbh 2025 to ensure the health and safety of all pilgrims. To streamline patient registration, a QR code system has been implemented allowing pilgrims to register in four simple steps upon arrival.
The camp is equipped with a 100-bed hospital and includes 32 specialized departments such as ultrasound, x-ray, ECG and vaccination facilities. This comprehensive setup is designed to address a wide range of health needs. Additionally, a 24-hour emergency room has been set up to ensure quick response and care for urgent medical situations. In addition, quick-response staff, ambulances and stretchers have been strategically positioned throughout the facility, ensuring that immediate assistance is available across the Mela area.
Availability of Safai Mitras to maintain cleanliness, across the Mahakumbh city
Besides the security arrangements, additional impetus has been given for the cleanliness and hygiene at the event. For this, a massive workforce of Safai Mitras has been deployed across the expansive Mahakumbh city.